Buying someone a card can be a nice way of celebrating an occasion like a birthday or sharing sympathy for a sad time, like losing a loved one. What would you do if you couldn’t find the exact type of ...

Imagine being a manager at a store. If an angry customer made one of your employees cry, how would you handle it? Would you kick the customer out or give the customer what you wanted to get them to ...

The shopping season is also one of heightened frustration toward companies and consequently, angry calls to customer service representatives. While we might have every right to be dissatisfied with ...

An irate customer who threw a cup of scalding hot coffee at a McDonald's employee at a location in Saginaw, Michigan, was so well-known in her community that police received over 100 tips identifying ...

It’s tough times at the home of the Big Mac. Last year was one of McDonald’s worst, and profits continued to plunge in the first quarter of 2015. The announcement in late January that the fast-food ...

Customer anger and the number of online customer confrontations with businesses are on the rise, and as a result of poor complaint handling, businesses are putting billion in revenue at risk, ...

Add Yahoo as a preferred source to see more of our stories on Google. A woman is in the hospital, a man is on the run, and a window was shattered after a shooting at a north Houston restaurant, ...